Cancellations & Refunds: At TennisPickleballMachines.com, we pride ourselves on having the best return policies in the industry. Cancel your order any time before it ships completely free of charge (exceptions apply, such as custom orders; see below).
If you have questions, please send an email to Tennis Pickleball Machines, LLC at the following email address: support@tennispickleballmachines.com or call us at (984) 600-6189, Mon-Fri: 9am-5pm EST.
Cancellations (Before Order Ships)
If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. You can reach our agents during business hours at (984) 600-6189, Mon-Fri 9:00 am-5:00 pm EST or by emailing support@tennispickleballmachines.com at any time.
Cancellations of Custom Orders
Custom or made-to-order products cannot be canceled or refunded as these products are put into specifically for your order.
These units are custom-made to your specifications or created once you place your order. Once you place your order, they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made-to-order, please message or call us.
All sales are final for custom-made and made-to-order products.
Refunds and Returns.
If you need to exchange your product, you may do so. As the customer, you are responsible for any shipping costs throughout any return and exchange processes.
Not all orders are eligible for return once they have shipped. We order our products directly from the manufacturer. Therefore, if the manufacturer does not permit us to return a product, we cannot offer you return This often varies on a case-by-case basis; please reach out to us you would like specific information on your brand and/or product.
Due to drastically increasing LTL/freight shipping costs, any outright returns will incur a 20% restocking fee plus return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product.
Customers have 30 days from the date they received the item to initiate a return. However, please check the specific policy for the brand of product you are purchasing as the brand-specific return policy on the product page overrides this general return policy of 30 days.
Shipping Times
We promise to do our best to deliver your order as soon as possible. We provide estimated shipping times on the product pages based on information from our suppliers and freight companies. These estimated shipping times may change or vary without notice due to supply chain issues, delays in steel production, manufacturer delays, high demand on shipping, and factory/warehouse and dock worker challenges
Order delays have proven to be unavoidable and outside the control of Tennis Pickleball Machines LLC. While this may be frustrating, we ask for your patience and understanding during these tough times. We appreciate your business and patience.
Please Read the Following:
By making a purchase from TennisPickleballMachines.com, you acknowledge the following terms of the Exchange Agreement:
I understand I am to inspect the package upon delivery, note and photograph any damage, and provide this information to Tennis Pickleball Machines LLC within 24 hours of delivery.
I understand that I am responsible for the cost of return shippin
Cancellations & Refunds: At TennisPickleballMachines.com, we pride ourselves on having the best return policies in the industry. Cancel your order any time before it ships completely free of charge (exceptions apply, such as custom orders; see below).
If you have questions, please send an email to Tennis Pickleball Machines, LLC at the following email address: support@tennispicklemachines.com or call us at (984) 600-6189, Mon-Fri: 9am-5pm EST.
Cancellations (Before Order Ships)
If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. You can reach our agents during business hours at (984) 600-6189, Mon-Fri 9:00 am-5:00 pm EST or by emailing support@tennispickleballmachines.com at any time.
Cancellations of Custom Orders
Custom or made-to-order products cannot be canceled or refunded as these products are put into specifically for your order.
These units are custom-made to your specifications or created once you place your order. Once you place your order, they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made-to-order, please message or call us.
All sales are final for custom-made and made-to-order products.
Refunds and Returns.
If you need to exchange your product, you may do so. As the customer, you are responsible for any shipping costs throughout any return and exchange processes.
Not all orders are eligible for return once they have shipped. We order our products directly from the manufacturer. Therefore, if the manufacturer does not permit us to return a product, we cannot offer you return This often varies on a case-by-case basis; please reach out to us you would like specific information on your brand and/or product.
Due to drastically increasing LTL/freight shipping costs, any outright returns will incur a 20% restocking fee plus return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product.
Customers have 30 days from the date they received the item to initiate a return. However, please check the specific policy for the brand of product you are purchasing as the brand-specific return policy on the product page overrides this general return policy of 30 days.
Shipping Times
We promise to do our best to deliver your order as soon as possible. We provide estimated shipping times on the product pages based on information from our suppliers and freight companies. These estimated shipping times may change or vary without notice due to supply chain issues, delays in steel production, manufacturer delays, high demand on shipping, and factory/warehouse and dock worker challenges
Order delays have proven to be unavoidable and outside the control of Tennis Pickleball Machines LLC. While this may be frustrating, we ask for your patience and understanding during these tough times. We appreciate your business and patience.
Please Read the Following:
By making a purchase from TennisPickleballMachines.com, you acknowledge the following terms of the Exchange Agreement:
I understand I am to inspect the package upon delivery, note and photograph any damage, and provide this information to Tennis Pickleball Machines LLC within 24 hours of delivery.
I understand that I am responsible for the cost of return shipping and the cost of a new product in the case of a refund or exchange.
I understand that products need to be returned unopened and unused. An additional restocking fee may apply.
I understand that if my order has left the warehouse, I am unable to receive a full refund.
I understand that if I return my order once it has shipped, I will be responsible for paying any return shipping fees and restocking fees, which vary by product are usually around 20%.
I understand that shipping date estimates outlined on product pages are estimates and may change due to factors completely outside the control of Tennis Pickleball Machines LLC.
I understand and agree that I will not cancel my order or file a chargeback for an order delay or because an estimated time provided to me changes.
g and the cost of a new product in the case of a refund or exchange.
I understand that products need to be returned unopened and unused. An additional restocking fee may apply.
I understand that if my order has left the warehouse, I am unable to receive a full refund.
I understand that if I return my order once it has shipped, I will be responsible for paying any return shipping fees and restocking fees, which vary by product are usually around 20%.
I understand that shipping date estimates outlined on product pages are estimates and may change due to factors completely outside the control of Tennis Pickleball Machines LLC.
I understand and agree that I will not cancel my order or file a chargeback for an order delay or because an estimated time provided to me changes.