Last updated: February 9, 2025
This Privacy Policy describes how TennisPickleballMachines.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Collecting Personal Information
When you visit the Site, we collect certain about your device, your interactions on the site, and the information necessary to process your purchases. We may also collect additional information if you contact us for customer support.
Device Information
Examples of Personal Information collected: web browser, IP address, time zone, cookie information, sites or products viewed, search terms, and site interactions.
Source of collection: Automatically collected when accessing our Site using cookies, log files, web beacons, tags, or pixels.
Disclosure for a business purpose: Shared with our processor Shopify.
Order Information
Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
Purpose of collection: To provide products or services to fulfill our contract, process payment information, arrange shipping, provide invoices and/or order, communicate with you, screen orders for potential risk or fraud and provide information or advertising related to our products or services in line with your preferences.
Minors
Visitors of the site must be age 12 or older. We do not collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.
Sharing Personal Information
We share your personal information with service providers to us in providing our services and fulfilling our contracts with you, as described above. For example:
We use Shopify to power our online store. To learn more about how Shopify uses your personal information, please visit: https://www.shopify.com/legal/privacy.
We may also share your personal information to comply with applicable and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.
Advertising
We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:
- We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
- We collect and share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
To learn more about targeted advertising: http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
- Facebook - https://www.facebook.com/settings/?tab=ads
- Google - https://www.google.com/settings/ads/anonymous
- Bing - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]
You can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Personal Information
We utilize your personal information to deliver our services to you, including offering products for sale, processing payments, shipping and fulfilling your order, and keeping you informed about new products, services and offers.
In accordance with the General Data Protection Regulation ("GDPR"), if you are a resident of the European Economic Area ("EEA"), we process your personal information under the following lawful:
- Your consent;
- The performance of the contract between you and the Site;
- Compliance with our legal obligations;
- To protect your interests;
- To perform a task carried out in the public interest;
- For our legitimate interests, which do not override your fundamental rights and freedoms.
Retention
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.
Automatic decision-making
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (including profiling) when that decision has a legal effect on you or otherwise significantly affects you.
We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.
Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.
Elements of automated decision-making include:
Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.
Your rights
If you are a resident of the EEA, you have the right to access the personal information we hold about you, to port it to a new service, and to request that your personal information be corrected, updated, or erased. If you would like to exercise these rights, please contact us using the information provided below.
Your personal information will initially be processed in Ireland and then transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, please refer to Shopify’s GDPR Whitepaper.
If you are a resident of California, you can request to access the personal information hold about you (also known as the 'Right to Know'), to port it a new service, and to request that your personal information be corrected, updated, or erased. Please contact us using the information provided below if you have any questions or requests regarding your personal information.
Cookies
A cookie is information that is downloaded to your computer or device when you visit our site. We use various types of cookies, including functional, performance, advertising, and social media or content cookies. Cookies enhance your browsing experience by allowing the website to remember your actions and preferences (such as login and region selection).
We use the following cookies to optimize your experience on our site and to provide our services.
Cookies Necessary for the Functioning of the Store
| Name | Function |
| _ab | Used in connection with access to admin. |
| _secure_session_id | Used in connection with navigation through a storefront. |
| cart | Used in connection with shopping cart. |
| cart_sig | Used in connection with checkout. |
| cart_ts | Used in connection with checkout. |
| checkout_token | Used in connection with checkout. |
| secret | Used in connection with checkout. |
| secure_customer_sig | Used in connection with customer login. |
| storefront_digest | Used in connection with customer login. |
| _shopify_u | Used to facilitate updating customer account information. |
Reporting and Analytics
| Name | Function |
| _tracking_consent | Tracking preferences. |
| _landing_page | Track landing pages |
| _orig_referrer | Track landing pages |
| _s | Shopify analytics. |
| _shopify_fs | Shopify analytics. |
| _shopify_s | Shopify analytics. |
| _shopify_sa_p | Shopify analytics relating to marketing & referrals. |
| _shopify_sa_t | Shopify analytics relating to marketing & referrals. |
| _shopify_y | Shopify analytics. |
| _y | Shopify analytics. |
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Although most browsers automatically accept cookies, you can choose whether or not to accept cookies through your browser controls, For more information about how to manage cookies through your browser settings: www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.
Do Not Track
Please be aware that due to the lack of a consistent standard for responding to "Do Not Track" signals, we do not modify our data and usage practices when such a signal is detected your browser.
What We Do With Your Information
When you purchase an item from our store, as part of the buying and selling process, we collect the personal information you provide, such as your name, address, email address.
When you browse our store, we automatically receive your computer's Internet Protocol (IP) address, which us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products, and other updates.
Text marketing (if applicable): With your permission, we may send you text messages about our store, new products, and other updates. Updates include Checkout Reminders. Webhooks will be used to trigger the Checkout Reminders messaging system.
Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Tennis Pickleball Machines, LLC
5540 Centerview Drive, Suite 204 #466954, Raleigh, NC 27606-8012.
support@tennispickleballmachines.com
(984) 600-6189, Mon-Fri 9:00am-5:00pm EST
TennisPickleballMachines.com
We value your privacy and the information you consent to share regarding our SMS marketing service. We this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for from us. Our website uses cookies to keep track of items you place in your shopping cart, including when you have abandoned your checkout. This information is used to determine when to send cart reminder messages via SMS.
By consenting to TennisPickleballMachine's SMS marketing at checkout and initiating a purchase or subscribing via our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us, even if your mobile number is registered on any state or federal do-not-call list. Message frequency varies. Consent is not a condition of purchase.
We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.
For any questions, please text "Help" to the number you received the messages from. You can also contact us at support@tennispickleballmachines.com for more information.
We reserve the right to modify any telephone number or short code we use to operate the service at any time. You will be notified of such changes You agree that any messages you send to a telephone number or short code we have changed, including any "Stop" or "Help" requests, may not be received, and we will not be liable for honoring requests made in such messages.
To the extent permitted by applicable law, you agree that we will not be liable for the failed, delayed, or misdirected delivery of any information sent through the service, any errors in such information, and/or any action you may or may not take in reliance on such information.